installation problems

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kamalski
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Posts: 361
Joined: Tue Feb 01, 2011 12:01 am
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installation problems

Post by kamalski »

took the offer of a trial run of SL7
after downloading the program i got some error messages on install:
Spectralayers error 1.png
(9.07 KiB) Not downloaded yet
Spectralayers error 2.png
(8.96 KiB) Not downloaded yet
Spectralayers error 3.png
(8.71 KiB) Not downloaded yet
after ignoring the errors i tried to load a file in C10.5 via ARA and Cubase crashed.
tried to reinstall SL after downloading directly from Steinberg (not through Manager) with the same results.
meanwhile, my trial license is expiring...

any help?

thanks
http://www.artofaudio.com.au
PC: AAVIM TECHNOLOGY PXS 6K
OS: Win10 64bit (update blocked!)/ MB: Gigabyte GA-X58A-UD7/ CPU: Intel i7 6850K - 3.6 GHz/
RAM: 32 GB PC4 21300 Quad-Channel DDR4/ GrFx: NVIDIA Quadro NVS
monitor: 2x SONY Bravia 42"/ 2x UAD-2 OCTO DSP card/ RME Fireface UFX

Robin Lobel
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Posts: 440
Joined: Wed Jul 03, 2019 3:39 pm
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Re: installation problems

Post by Robin Lobel »

Hi kamalski,

First, what happens if you restart your computer and try to install SpectraLayers again, before any other software is launched ?

If it doesn't work, what happens if you try to install the latest eLicenser from the Steinberg website ?
https://www.steinberg.net/en/company/te ... enser.html

Then please launch the eLicenser Controler Center, click Support > Create Support Log and send me back that file (in PM or to contact [at] divideframe.com ).

thanks
Robin Lobel - SpectraLayers creator and lead developer

kamalski
Member
Posts: 361
Joined: Tue Feb 01, 2011 12:01 am
Contact:

Re: installation problems

Post by kamalski »

]ollowing your procedure:
restart fresh. install latest eLicenser
gets stuck with the same errors as in Spectralayer installation:
elicense 1.png
(9.27 KiB) Not downloaded yet
elicense 2.png
(8.17 KiB) Not downloaded yet
elicense 3.png
(7.91 KiB) Not downloaded yet
after that i can start eLicenser and it shows the new version, but fails to read licenses.

Wavelab and Cubase are unable to load.
quite a nice mess!

(can't attach more than 3 files...???) see next message
Last edited by kamalski on Wed Sep 16, 2020 1:47 am, edited 1 time in total.
http://www.artofaudio.com.au
PC: AAVIM TECHNOLOGY PXS 6K
OS: Win10 64bit (update blocked!)/ MB: Gigabyte GA-X58A-UD7/ CPU: Intel i7 6850K - 3.6 GHz/
RAM: 32 GB PC4 21300 Quad-Channel DDR4/ GrFx: NVIDIA Quadro NVS
monitor: 2x SONY Bravia 42"/ 2x UAD-2 OCTO DSP card/ RME Fireface UFX

kamalski
Member
Posts: 361
Joined: Tue Feb 01, 2011 12:01 am
Contact:

Re: installation problems

Post by kamalski »

additional screenshots
elicense 4.png
(45.85 KiB) Not downloaded yet
elicense 5.png
(5.89 KiB) Not downloaded yet
http://www.artofaudio.com.au
PC: AAVIM TECHNOLOGY PXS 6K
OS: Win10 64bit (update blocked!)/ MB: Gigabyte GA-X58A-UD7/ CPU: Intel i7 6850K - 3.6 GHz/
RAM: 32 GB PC4 21300 Quad-Channel DDR4/ GrFx: NVIDIA Quadro NVS
monitor: 2x SONY Bravia 42"/ 2x UAD-2 OCTO DSP card/ RME Fireface UFX

Robin Lobel
Moderator
Posts: 440
Joined: Wed Jul 03, 2019 3:39 pm
Contact:

Re: installation problems

Post by Robin Lobel »

Ok; can you launch the eLicenser Controler Center, click Support > Create Support Log, and send me back that log file (here or in PM or to contact [at] divideframe.com ).
Thanks
Robin Lobel - SpectraLayers creator and lead developer

kamalski
Member
Posts: 361
Joined: Tue Feb 01, 2011 12:01 am
Contact:

Re: installation problems

Post by kamalski »

can't launch elicenser. i get the error message and crash. (see last 2 images posted)
http://www.artofaudio.com.au
PC: AAVIM TECHNOLOGY PXS 6K
OS: Win10 64bit (update blocked!)/ MB: Gigabyte GA-X58A-UD7/ CPU: Intel i7 6850K - 3.6 GHz/
RAM: 32 GB PC4 21300 Quad-Channel DDR4/ GrFx: NVIDIA Quadro NVS
monitor: 2x SONY Bravia 42"/ 2x UAD-2 OCTO DSP card/ RME Fireface UFX

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