Page 1 of 1

Messed up GA5 purchase

Posted: Tue Apr 28, 2020 10:49 pm
by teeco
Hi Guy's, i recently purchased the upgrade of GA5 without checking properly thinking i could upgrade from cubase 10.5 GA5se. Now i need to pay for the full license after already paying for the upgrade. As anyone been through this and what options do i have.

Re: Messed up GA5 purchase

Posted: Tue Apr 28, 2020 11:06 pm
by Makumbaria
Hi, Do you need to contact Nexway (the online shop seller). They can refund your wrong purchase.

Try this link:

https://steinbergnxw.zendesk.com/hc/en-us/requests/new

Re: Messed up GA5 purchase

Posted: Sat May 02, 2020 10:55 am
by teeco
Thanks Makumbaria, i found the what i needed to do. It can be done through email or through the link you provided. Thanks again.