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installation problems

Posted: Tue Sep 15, 2020 9:13 am
by kamalski
took the offer of a trial run of SL7
after downloading the program i got some error messages on install:
Spectralayers error 1.png
(9.07 KiB) Not downloaded yet
Spectralayers error 2.png
(8.96 KiB) Not downloaded yet
Spectralayers error 3.png
(8.71 KiB) Not downloaded yet
after ignoring the errors i tried to load a file in C10.5 via ARA and Cubase crashed.
tried to reinstall SL after downloading directly from Steinberg (not through Manager) with the same results.
meanwhile, my trial license is expiring...

any help?

thanks

Re: installation problems

Posted: Tue Sep 15, 2020 9:28 am
by Robin Lobel
Hi kamalski,

First, what happens if you restart your computer and try to install SpectraLayers again, before any other software is launched ?

If it doesn't work, what happens if you try to install the latest eLicenser from the Steinberg website ?
https://www.steinberg.net/en/company/te ... enser.html

Then please launch the eLicenser Controler Center, click Support > Create Support Log and send me back that file (in PM or to contact [at] divideframe.com ).

thanks

Re: installation problems

Posted: Wed Sep 16, 2020 1:44 am
by kamalski
]ollowing your procedure:
restart fresh. install latest eLicenser
gets stuck with the same errors as in Spectralayer installation:
elicense 1.png
(9.27 KiB) Not downloaded yet
elicense 2.png
(8.17 KiB) Not downloaded yet
elicense 3.png
(7.91 KiB) Not downloaded yet
after that i can start eLicenser and it shows the new version, but fails to read licenses.

Wavelab and Cubase are unable to load.
quite a nice mess!

(can't attach more than 3 files...???) see next message

Re: installation problems

Posted: Wed Sep 16, 2020 1:45 am
by kamalski
additional screenshots
elicense 4.png
(45.85 KiB) Not downloaded yet
elicense 5.png
(5.89 KiB) Not downloaded yet

Re: installation problems

Posted: Wed Sep 16, 2020 5:17 am
by Robin Lobel
Ok; can you launch the eLicenser Controler Center, click Support > Create Support Log, and send me back that log file (here or in PM or to contact [at] divideframe.com ).
Thanks

Re: installation problems

Posted: Wed Sep 16, 2020 11:39 am
by kamalski
can't launch elicenser. i get the error message and crash. (see last 2 images posted)