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Unmix Components crash - [Resolved]

Posted: Sat Aug 08, 2020 2:54 pm
by Igor_Mazurov
Everytime I try to Unmix Components the host immediately crashing - no matter Standalone or ARA 2 (Cubase Pro 10.5.20), I am on Mac Mojave 10.14.6...

Re: Unmix Components crash...

Posted: Sat Aug 08, 2020 3:09 pm
by Robin Lobel
Can you send me (here or PM or by email contact(at)divideframe.com) your Apple Crash Report for the standalone ?
Also what Mac do you have ? (please go the Apple menu at top-left of your screen, About This Mac and copy the infos as-is)

Thanks

Re: Unmix Components crash...

Posted: Sat Aug 08, 2020 8:19 pm
by Igor_Mazurov
My Mac is: Mac Pro 5.1 (Mid 2010), Processor: 2 x 3,2 GHz 6-Core Intel Xeon, Memory: 48 GB 1066 MHz DDR3.

I send You the eMail to (contact@divideframe.com) with Crash Report for Standalone...

Kind regards

Re: Unmix Components crash...

Posted: Sat Aug 08, 2020 8:40 pm
by Robin Lobel
Thanks, unfortunately your CPU doesn't support AVX instructions, which are required to use Select Similar, Unmix Components and Clip Repair.
Mac usually support AVX instructions after 2010.
A future update might lift this restriction later this year.

Re: Unmix Components crash...

Posted: Sat Aug 08, 2020 8:51 pm
by Igor_Mazurov
Hope You lift restrictions soon...

Re: Unmix Components crash...

Posted: Sun Aug 09, 2020 6:15 pm
by Robin Lobel
Well great news, I just lifted the AVX restrictions today, much sooner than expected :) It will also be part of wednesday's patch.

Re: Unmix Components crash...

Posted: Sun Aug 09, 2020 10:24 pm
by balinas
Robin, will there be any limitations on SLpro7 by lifting the AVX restrictions ? Thx!

Re: Unmix Components crash...

Posted: Mon Aug 10, 2020 12:00 am
by Robin Lobel
No. The process will be a bit slower, but will work identically to the AVX version.

Re: Unmix Components crash...

Posted: Mon Aug 10, 2020 6:45 am
by Amberfields
Will it be slower for everyone then or will it still use AVX instructions if the CPU supports it?

Re: Unmix Components crash...

Posted: Mon Aug 10, 2020 6:48 am
by Robin Lobel
It will still use AVX instructions if the CPU supports it.

Re: Unmix Components crash...

Posted: Tue Aug 18, 2020 11:24 pm
by Igor_Mazurov
Robin Lobel wrote:
Sun Aug 09, 2020 6:15 pm
Well great news, I just lifted the AVX restrictions today, much sooner than expected :) It will also be part of wednesday's patch.
Thank You Robin, waiting for Wednesday...

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 4:22 am
by Nspace
Igor_Mazurov wrote:
Tue Aug 18, 2020 11:24 pm
Robin Lobel wrote:
Sun Aug 09, 2020 6:15 pm
Well great news, I just lifted the AVX restrictions today, much sooner than expected :) It will also be part of wednesday's patch.
Thank You Robin, waiting for Wednesday...
The mentioned Wednesday, that is, - the original date for the V1 patch release - was planned for august 12th... At the end, the effective release date (with a rather complete bug-fix list) turned out to be at Friday 14th.

So it is already released :) , available at the downloads page.

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 5:07 pm
by Igor_Mazurov
So it is already released :) , available at the downloads page.
[/quote]
Sorry, but where is this page? I did not find any patch, not in Support not in Download Manager...

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 5:22 pm
by dr
Igor_Mazurov wrote:
Wed Aug 19, 2020 5:07 pm
So it is already released :) , available at the downloads page.
Sorry, but where is this page? I did not find any patch, not in Support not in Download Manager...
https://www.steinberg.net/index.php?id= ... yers_7&L=1

viewtopic.php?f=305&t=195950

(!)

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 7:04 pm
by Igor_Mazurov
Screenshot 2020-08-19 at 21.03.09.png
(128.05 KiB) Not downloaded yet
Sorry, but I have Version 7.0.10 already installed... Unmix Components still crash the host...

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 7:10 pm
by dr
Igor_Mazurov wrote:
Wed Aug 19, 2020 7:04 pm
Screenshot 2020-08-19 at 21.03.09.png Sorry, but I have Version 7.0.10 already installed... Unmix Components still crash the host...
in that case I'd suggest you post more details or start a new thread.

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 7:29 pm
by Igor_Mazurov
Tell me exactly what details You need and I send You all...

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 7:35 pm
by Igor_Mazurov
No, no, no!!! You did not believe me but it did not work the day when I update it but today (and this is unbelievable) it works like a charm!!! Thank You very much!!!
By the way - could You explain me how to close this Topic as Resolved Issue?

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 8:05 pm
by Igor_Mazurov
Only one strange bug (issue) - when I choose Unmix Components or Stems in Standalone Mode everything is fine but in Cubase (as an Extension) it did not show the result at all (Black Screen) until I uncheck the Composite View... Could You verify it, please?...

Kind regards

Re: Unmix Components crash...

Posted: Wed Aug 19, 2020 9:38 pm
by Robin Lobel
Hi Igor, can you record a video of this and send it to contact@divideframe.com as well as the log files located in ~/Library/Logs/Steinberg/SpectraLayers 7.0 ( open a Finder, click Go > Go to Folder... then type ~/Library/Logs/Steinberg/SpectraLayers 7.0 ).

thanks