[SOLVED] USB audio interface doesn't work anymore with Cubasis 3.1.2

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misohoza
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[SOLVED] USB audio interface doesn't work anymore with Cubasis 3.1.2

Post by misohoza »

The Steinberg UR22 used to work fine in Cubasis 3.1.1

Now when pressing play or record the playhead jumps far ahead (1000 bars or so) and stays there. Cubasis freezes.

It also freezes when trying to change the audio input device and usb interface is connected.
Win 10 Home, 64 bit, 8 gb ram,
Cubase Pro 10.5, Wavelab Pro 9.5, Halion 6, Dorico 3,
NI Komplete 10 Ultimate, Ozone 7,
UR 44

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LSlowak
Steinberg Employee
Posts: 4167
Joined: Thu Aug 08, 2013 12:36 pm
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Re: USB audio interface doesn't work anymore with Cubasis 3.1.2

Post by LSlowak »

Hi misohoza,

Please give the following steps a try:

• Load an empty project
• Close all apps by swiping them away in the app switcher
• Reboot your Android smartphone or tablet from time to time

Does this help to solve the problem?

Thanks
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

misohoza
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Posts: 966
Joined: Sun Oct 05, 2014 12:18 am
Contact:

Re: USB audio interface doesn't work anymore with Cubasis 3.1.2

Post by misohoza »

Hi Lars,

Problem solved. Even though I don't know what fixed it. I tried restarting and closing other apps as you suggested several times. Also tried different headset and another audio interface. As the other two worked fine I decided to try the UR22 again and it worked this time.

So it looks like problem solved for now. Thanks.
Win 10 Home, 64 bit, 8 gb ram,
Cubase Pro 10.5, Wavelab Pro 9.5, Halion 6, Dorico 3,
NI Komplete 10 Ultimate, Ozone 7,
UR 44

User avatar
LSlowak
Steinberg Employee
Posts: 4167
Joined: Thu Aug 08, 2013 12:36 pm
Contact:

Re: USB audio interface doesn't work anymore with Cubasis 3.1.2

Post by LSlowak »

misohoza wrote:
Tue Aug 25, 2020 9:13 pm
Hi Lars,

Problem solved. Even though I don't know what fixed it. I tried restarting and closing other apps as you suggested several times. Also tried different headset and another audio interface. As the other two worked fine I decided to try the UR22 again and it worked this time.

So it looks like problem solved for now. Thanks.
Hi misohoza,

Glad to read, that the issue has been resolved!
Thanks for the update!

Best,
Lars
Lars Slowak - Project Management & Team lead Cubasis
Steinberg Media Technologies GmbH
Hamburg, Germany
Check out Steinberg on YouTube, Twitter and Facebook

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